CHANGES TO RESERVATIONS
Changes are made by calling our office and speaking with a reservation specialist. Once you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.
A credit card is required to make a reservation. Any airport reservation canceled within a three (3) hours period of the scheduled pick-up time will be subject to a full charge for the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses. Any reservation cancelled less than twenty four (24) hours and more than three (3) hours period of the scheduled pick-up time will be subject to a charge 30% of the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses. There is No Charge for reservations canceled in a period greater than twenty four (24) hours prior to the scheduled pick-up time. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.
We constantly monitor the flight arrival information that you provide to us. Please call our office as soon as possible if there is a change in your flight information.
WAITING TIME CHARGES
Airport: There will be no charge for waiting time if you meet the driver within the first 60 minutes after the touchdown of all domestic flights or within the first 90 minutes after touchdown of all international flights. Once the grace period has passed, waiting time will be charged by the vehicle’s hourly rate, rounding up in half-hour increments starting from the actual landing time.
Non-Airport: There will be no charge for waiting time if you meet the driver within the first 15 minutes. Once 15 minutes have past, waiting time will be charged by the vehicle’s hourly rate, rounding up in half-hour increments starting from the scheduled pickup time.
NO SHOW POLICY
Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving fight information you provided to us and there has not been any contact with Fifth Avenue Transportation after 60 minutes for domestic flights or 90 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity and any accumulated expenses. If you can’t locate our vehicle, DO NOT LEAVE!!! Call our office and we will locate your driver and assist you in locating your reserved car.
Non-airport: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity and any accumulated expenses. If you can’t locate our vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Fifth Avenue Transportation is not responsible for passenger expenses in the event of a mechanical failure. Fifth Avenue Transportation is not responsible for items left in our vehicles. We ask you to please check the vehicle before you leave the vehicle. If something is found, it is entered into our Lost & Found box in our secure office until it is claimed.
Fifth Avenue Transportation respects individual privacy and is committed to protecting and insuring that your personal information is handled in a safe and responsible manner. The following describes the type of information we collect when you visit our site and how we use that information.
WHAT INFORMATION DO WE COLLECT?
In order to use certain services we provide on our site, you will need to register with us or fill out a form. When you register or fill out a form, we will gather such information as you name, phone numbers, mailing, and email address. If you make a reservation, we will also ask you for your credit card information to process payment. This information will not be used for any other purpose than processing and/or referencing your reservation and will not be shared with anyone outside of Fifth Avenue Transportation.
SECURITY OF YOUR PERSONAL INFORMATION
Fifth Avenue Transportation secures your personal information from unauthorized access, use, or disclosure. Your information is secured on computer servers in a controlled, secured environment, protected from any unauthorized access or use.
RULES OF CONDUCT
1. No smoking is allowed in the vehicle.
2. Customers will be held liable for any damage that they cause to our vehicle including a $100 carpet cleaning fee in some extreme cases.
3. No alcohol permitted.
4. Fifth Avenue Transportation representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.
CHANGES TO THIS POLICY